This is an agreement between you or the entity you represent (“you” or “your”) and OpsRadarX Tech Solutions (“OpsRadarX”, “we”, “us”, or “our”), governing your access to and use of the OpsRadarX suite of business operations, billing, and subscription management software (the “Services”). By creating an account, clicking to accept, or using the Services, you agree to be bound by this agreement. If you do not agree, do not use the Services.
Parts of This Agreement
This Agreement consists of these General Terms and any terms specific to an individual service, feature, or module ("Service Specific Terms"), which will be presented to you where applicable. In the event of a conflict between the General Terms and any Service Specific Terms, the Service Specific Terms prevail.
Description of Service
OpsRadarX provides cloud-based software for managing business operations, including customer records, subscriptions, sales orders, invoicing, and billing, together with associated web and mobile applications. You may use the Services for your business's internal operations. You are responsible for the internet access and equipment needed to use the Services, and for keeping your account information accurate and current.
Free Trial and Beta Features
Free trial
If you sign up for a free trial, the Services are made available to you free of charge until the earlier of the end of the trial period, the start of a paid subscription, or termination by us. Data entered during the trial may be lost if you do not upgrade or export it before the trial ends. Trial Services are provided as-is, without warranty.
Beta features
We may offer certain features as closed or open beta for testing and evaluation. We are the sole judge of the success of such testing, and may modify, suspend, or discontinue beta features at any time without notice and without liability to you. You will not be obligated to purchase a paid subscription as a result of using a beta feature.
Account Registration and Responsibilities
To use the Services you must create an account and provide accurate, current, and complete information, including your name, contact number, email address, business name, and country. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at support@opsradarx.com of any unauthorized use. If your organization has multiple users, you are responsible for appointing and managing administrators for your organization account, and for ensuring your organization does not lose control of its administrator accounts.
Acceptable Use
In addition to the other terms of this Agreement, you agree not to:
transfer, resell, or sublicense the Services to any third party;
reverse engineer, decompile, or attempt to extract the source code of the Services, except as permitted by law;
attempt to gain unauthorized access to the Services or related systems or networks, or interfere with the security or performance of the Services;
use the Services to store or transmit malicious code, spam, or unlawful, defamatory, or infringing content;
upload or process personal or confidential information belonging to another person or entity without the right or consent to do so; or
use the Services for benchmarking or competitive analysis.
Fees, Billing, and Taxes
Paid Services are billed according to the subscription plan you select. Subscriptions renew automatically at the end of each billing period unless you downgrade to a free plan or cancel before renewal. We will notify you by email in advance of each renewal. Prices may change from time to time; changes will not apply until your next billing cycle. Applicable taxes, including GST, will be added to your invoice as required by Indian law, and we will provide a GST-compliant invoice for the tax charged. Fees already billed for a subscription period are non-refundable. For billing questions, contact us at billing@opsradarx.com.
Cancellation
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period; you will retain access to the Services until then, and the subscription will not renew afterward.
Your Data
Ownership
You own the data you create or upload to the Services ("Customer Data"). We do not claim ownership over Customer Data, and we do not use it for our own advertising or resale. We access, process, and store Customer Data only as necessary to provide the Services to you or as you instruct.
Data export and retention after termination
You may export your Customer Data at any time while your account is active. When you close your account, your Customer Data is deleted from our active systems within 6 months, and from backups within an additional 3 months, except where longer retention is required by applicable tax, accounting, or other law.
Third-Party Integrations and Payment Processing
The Services may integrate with third-party applications and payment gateways to process transactions on your behalf. Card and payment details are collected and processed directly by our payment gateway partners; we do not store full card numbers. Your use of any third-party integration is subject to that third party's own terms and privacy practices, and we are not responsible for third-party services.
Suspension and Termination
We may suspend or terminate your account if we reasonably believe you have violated this Agreement, engaged in fraudulent or illegal activity, or if required to do so by law enforcement. You may terminate your account at any time. Upon termination, your right to access the Services ends immediately, subject to the data export and retention terms above.
Disclaimer of Warranties
Important — please read carefully
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT TAX AND GST CALCULATIONS WILL BE FREE OF ERROR; YOU REMAIN RESPONSIBLE FOR REVIEWING AND VERIFYING FINANCIAL AND TAX DATA GENERATED THROUGH THE SERVICES BEFORE RELYING ON IT.
Limitation of Liability
Important — please read carefully
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPSRADARX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Indemnification
You agree to indemnify and hold harmless us, our officers, directors, employees, and affiliates from any claims, losses, damages, and expenses (including reasonable attorney fees) arising out of your use of the Services in violation of this Agreement, applicable law, or the rights of a third party.
Governing Law and Jurisdiction
This Agreement is governed by the laws of India, and any dispute arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.
Changes to These Terms
We may modify this Agreement from time to time. If we make material changes that affect your rights, we will provide at least 30 days' advance notice via email or a service announcement. Continued use of the Services after changes take effect constitutes acceptance of the revised Agreement.
Contact Us
If you have questions about this Agreement, please contact us at legal@opsradarx.com.